Going on leave is stressful enough. This page is designed to answer any questions you may have to make going on leave as easy as possible.
How to file a Leave of Absence claim
- As soon as possible, notify your supervisor and/or your local HR Department. You do not need to discuss private health issues when providing this information.
- Within 30 days of your leave date, file your leave claim with Matrix (a division of Reliance).
- Within 15 days of filing your claim to Matrix, submit the requested documentation to Matrix to get your leave claim processed for approval.
How to file a new Short-Term Disability claim
File a new Short-Term Disability claim any time (24/7) using one of the following methods:
- Online at matrixabsence.com.
- Using the Matrix eServices mobile app on your Android or iOS phone or tablet. Use the same login credentials used for matrixabsence.com.
- Call the Matrix toll-free phone number: 1-877-202-0055.
Be ready to provide your personal, job, illness/injury and provider information. Within 24 hours, you will receive an Absence Packet from Matrix noting what documentation is needed.
How to file a new FMLA claim
File a new FMLA claim any time (24/7) using one of the following methods:
- Online at matrixabsence.com.
- Using the Matrix eServices mobile app on your Android or iOS phone or tablet. Use the same login credentials used for matrixabsence.com.
- Call the Matrix toll-free phone number: 1-877-202-0055.
Be ready to provide your personal, job, illness/injury and provider information. Within 24 hours, you will receive an Absence Packet from Matrix noting what documentation is needed.
You may qualify for family medical leave (FML) benefits if you or a family member has a serious health condition that is disabling. To be eligible:
- You must have been employed a total of 12 months (excluding any seven-year gap in employment).
- You must have worked at least 1,250 hours in the 12 months preceding your leave start date.
You may take up to 12 weeks of unpaid leave if you:
- Are caring for a family member;
- Have an approved intermittent leave of absence;
- Are approved for a military exigency leave; or
- Have an approved leave of absence for the purposes of baby bonding with a newborn/placed/adopted child.
How to file a new Massachusetts Paid Family and Medical Leave (MA PFML) claim
File a new MA PFML claim any time (24/7) using one of the following methods:
- Online at matrixabsence.com.
- Using the Matrix eServices mobile app on your Android or iOS phone or tablet. Use the same login credentials used for matrixabsence.com.
- Call the Matrix toll-free phone number: 1-877-202-0055.
In addition to filing your claim with Matrix, you must provide at least 30 days’ advance notice of your intent to take leave to Paradigm, or provide notice as soon as practicable if the need for leave is not foreseeable.
How to file a new Connecticut Paid Family and Medical Leave (CT PFML) claim
To apply for paid leave online, you will first need to create an account with CT.gov. Once you have an account you will have easy access to:
- Submit a claim
- View the status of your claim
- Check payments for your claim
- Add time to an existing claim
- Upload documents to your claim
- Message your case manager
- View correspondence
Ready to submit and view your claims?
Visit ctpaidleave.org/s/employee-landing-page to get started.